SALESFORCE TECHNICAL SUPPORT

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TECHNICAL SUPPORT SERVICES TO ENSURE STABILITY OF YOUR SALESFORCE CRM.  

Anticipate performance issues and react in time to keep customer relationships outstanding.


The performance and reliability of your Salesforce Platform is key to maintaining high levels of customer service, and effectively managing your client relationships. Our Salesforce support team help you to ensure the stability of your CRM Platform by applying 15 Years of Salesforce experience, to help support and maintain the performance your Salesforce Solution.We can help small, medium, and enterprise clients, by tailoring maintenance and support packages to meet your business’ individual requirements, whether you are looking for short-term support until your IT Team are fully trained on the platform, from ad – hoc maintenance and troubleshooting, to long term technical support and performance monitoring.

 

SALESFORCE MAINTENANCE AND SUPPORT SERVICES

 

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Administrative Support

Our team can provide your business with administrative support, and technical support on issues regarding reporting, user management, security, and routine maintenance.

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Technical Support and Bug Fixing

Fixing performance issues, by repairing misconfigured apps and features, mending errors in code, and ensuring that errors, and performance issues will not reoccur, leading to less system downtime.

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System Monitoring

Our team will track the performance of your platform in order to quickly rectify any issues, as soon as they occur, our team will also proactively monitor your system, in order to prevent technical issues that may arise.

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End-User Support and Training

We provide end user training and support, to ensure your workforce receive the best experience from your Salesforce Platform capabilities, resulting in increased adoption rates, and productivity.

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Upgrades, Customization and Feature Enhancements

Our team can upgrade, customize and enhance your platform, to benefit both end users and your customers, and ensure you stay competitive in your industry specific market place.

 

SALESFORCE TECHNICAL SUPPORT DELIVERY MODELS

 

  • Monthly billing package, based on time and material, including small system customization, and technical support services.
  • Fixed monthly fee, for Salesforce support, small development projects, for a set number of hours per month.
  • 24/7 Help Desk, and Salesforce support at a reduced monthly rate.
  • Tailored support packages to meet your business ad hoc requirements and budget

 

We can talk through your CRM challenges and requirements today, to ensure we deliver you a reliable maintenance and support package, that meets your needs and budget. 

 REQUEST A QUOTE

 

WHY CHOOSE MLS IT SOLUTION ?

 

  • We provide expert advice and guidance to ensure your business gets the best out of your platform's capabilities.
  • We keep clients up to date with salesforce developments and new feature releases.
  • We are proud to provide a friendly and reliable service 24/7
  • We have 15 Years of experience in delivering Salesforce Support and Maintenance Services, to small, medium and enterprise clients.

 

LET US HELP YOU SOLVE YOUR CRM CHALLENGES

 

  • Changes in operational processes and business requirements, means the features no longer match the business needs/growth
  • Poor performance, reoccurring errors leading to system downtime and increased recovery periods
  • Salesforce CRM complex performance and technical issues.
  • Low user adoption rates, and limited functionality

 

Whatever your Salesforce CRM Challenges are, our experienced team are ready to support and guide you in finding a solution. Talk to our team today to find out more. 

 CONTACT US

Mon - Fri 9.00 - 19.00
Sunday Closed
128 Hempstead Ave, Lynbrook
NY 11563